Frequently Asked Questions
Everything you need to know about RoC® Skincare
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund within 30 days of the delivery date.
Are RoC® products tested on animals?
No, RoC® Skincare does not conduct animal testing on any of our products or ingredients, nor do we ask others to test on our behalf.
Can I use Retinol during the day?
Yes, RoC® Retinol products can be used during the day; however, we strongly recommend applying a broad-spectrum SPF 30 or higher afterward to protect your skin from UV sensitivity.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.